Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)
Microsoft doesn't just sell AI — it uses it in-house. In fact, its customer service and support team was among the first to use Microsoft Copilot for Dynamics 365. Download your complimentary copy of this whitepaper to learn about the impressive results and the set of best practices the team discovered. DM Abrahams Consulting LLC and let's put those best practices to work in your organization.